Comment Card

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	Excellent >>> Unsatisfactory
COURTESY Courtesy of agent.	5 4 3 2 1
RESPONSIVENESS Telephone answered within 5 rings, hold time no longer than three minutes, call back within one hour, no longer than 10 minutes for walk-in.	5 4 3 2 1
TICKETS Accurate and ready for pick-up at requested time	5 4 3 2 1
BAY AREA TRAVEL SERVICES Seat assignment, rental car, hotel bookings.	5 4 3 2 1
BRIEFING Departure/ Arrival times, stopovers.	5 4 3 2 1
CONVENIENCE Reservation changes, after hour responses, tickets at airport counters.	5 4 3 2 1
OVERALL RATING	5 4 3 2 1
OTHER COMMENTS
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PURPOSE OF TRIP	Business Personal
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How are we doing? Use the form below to let us know how we can better serve you.